If your repair is an emergency, and outside of office hours, please call 0300 790 6555.
General queries can be raised through My Account.
If your repair is an emergency, and outside of office hours, please call 0300 790 6555.
General queries can be raised through My Account.
The quickest, easiest way to report a repair, pay your rent and access a range of other services is online.
My Account is our dedicated, secure customer portal.
You can register online by answering some security questions about your account.
Once you are logged in you can:
Login
Forgotten your username or password?
Don’t worry, you can retrieve and reset these easily on My Account.
You can contact us through our customer service centre.
Our advisers are available Monday to Friday, from 8am to 6pm.
You can contact our customer service advisors through the website. Just click on the chat icon in the bottom right corner of the screen.
You can get in touch by sending a letter to our Head Office:
Citizen, Lakeside, 4040 Solihull Parkway, Birmingham B37 7YN
We aim to give every customer the best service we can and hearing what you think about our services, good or bad, is really important.
To make a complaint you can:
When you have made your complaint a member of our team will contact you to discuss the matter further.
Information on how we handle complaints, our complaints policy and how you can access the Housing Ombudsman service can be found within the ‘How we handle complaints’ section on our website.
For further information on how Citizen processes your personal data, please read our appropriate privacy notice.
We welcome feedback from our customers as it helps us to improve our services. Thank you for taking the time to feedback.
For media and press enquiries email: PressEnquiries@citizenhousing.org.uk
If your query is urgent call 0300 790 6555.
Please note our Media Team won’t be able to deal with customer enquiries. If you are a customer please contact us on the details above to make sure your enquiry is dealt with as quickly as possible.
