We’ve been named in Inside Housing’s Top 50 Biggest Builders list – and we’ve climbed the ranks

Posted on June 21st, 2021 by Elaine Davies

We’ve been named in Inside Housing’s Top 50 Biggest Builders list for the second year running!

The survey ranks housing associations by the total number of completions in 2020/2021.

This year we were ranked at number 26 after completing 503 homes. Of these 331 were affordable or social rent homes, 123 were shared ownership and 49 were outright sale.

Last year we were ranked at number 42.

Our Executive Director of Development Nick Byrne said: “We are so pleased to have appeared in Inside Housing’s Biggest Builders list again, and to have increased our position.

“The last year has been unusual for everyone with the coronavirus pandemic, but everyone in the Development team has worked so hard to allow us to hit our revised targets for last year and reach 26 on the list.

“In the last year we have increased the amount of homes we have delivered by 25 per cent so the team should be very proud.

“We are a Midlands based housing association and it’s great that our work is being recognised alongside other national builders in the top 50 who work across a larger area.”

View the Inside Housing Biggest Builders list here.

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Citizen has made the final of a prestigious national customer service award

Posted on June 17th, 2021 by Elaine Davies

Citizen has made the final of a prestigious national award ceremony which recognises the best customer service organisations in the UK.

We have made the final in the Freshworks Best Customer Experience category at the UK Customer Satisfaction Awards, which are run by the Institute of Customer Service.

Fellow finalists include Clarks, Samsung and Octopus Energy.

Our place in the final recognises the work we have done to drive forward our strategic objectives to improve our customer offer and our services. This includes the rollout of our Customer Experience Platform, our Citizen First training programme, an exceptional performance in our Customer Service Centre during the pandemic, and a range of other work to improve the experience of our customers.

Lourdes Sharpe, our Director of Customer Services, said: “Making the final of these awards is a fantastic achievement and represents a huge amount of work by colleagues.

“To be named alongside customer service giants demonstrates just how much progress we have made to put customer service at the heart of our work. This puts us on the map as an organisation doing great work to continue to improve the standard of our services and our customer offer.

“I am extremely proud of my team and of all colleagues at Citizen for contributing to this success. We know that our work to improve the experience of our customers is never done, but this is a mark of real progress.”

The final ceremony for the UK Customer Satisfaction Awards will take place in London, in October.

Click here to find out more and read the full shortlist.

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Coventry Homefinder is changing to make the process of applying for a home easier

Posted on June 15th, 2021 by Elaine Davies

A site our customers use to search and bid for properties is changing to make the process of applying for a home easier.

Coventry Homefinder is going to launch an update later this year, alongside changes to priority banding to make sure that people are prioritised correctly.

The changes follow an update to the Housing Policy last autumn.

Before the new site is launched later this year, 13,000 residents in Coventry will need to re-apply to make sure their details are correct, and their banding is up to date.

This needs to be done by Monday, September 6.

Our Head of Allocations and Lettings Clare Garner said: “We’re pleased that this new system will make the process of applying for homes easier for residents in Coventry.

“We want the process of applying for a home to be as easy as possible for our customers.”

As well as making Homefinder easier to use, the new policy will also see some changes to applicant eligibility and the way people are banded. Those applying for homes must have a local connection (barring some exceptional circumstances) and earn, or have assets, totalling less than £50,000. Customer will also not be able to register if they do not have a housing need recognised in the new policy.

As a result, some people’s priority bands may change to make sure that those with the greatest housing need in the city, such as care leavers, are prioritised. New categories such as living with friends or family, or experiencing financial difficulty in current properties, have also been added to the system.

Cllr David Welsh, Coventry City Council’s Cabinet Member for Housing and Communities, said: “The new system and policy updates will make this process quicker and easier, as well as ensuring that those who are in need are prioritised accordingly.

“Our new website will be much easier to use and bid for homes, and our teams have managed to simplify the application system to a single form.

“We need everyone who is currently registered to reapply – this will ensure your registration date remains in place and will make sure everyone is in the right band for their needs.”

For more information about the changes click here.

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