2022

West Midlands Finance Awards

• Finalist – Finance Team of the Year Not-for-Profit
• Finalist – Transactional Finance Team of the Year
• Finalist – Finance Director of the Year Not-for-Profit
• Finalist – Finance Transformation and Change

Housing Hero Awards

• Finalist – Income Team, Team of the Year (15000+ homes)

2021

Housing Heroes Awards

• Winner – Sales, Comms and Marketing Team of the Year

Institute of Internal Communication Awards

• Finalist – Best Public Sector or Not for Profit team 6 to 10 people – Citizen Communications Team
• Finalist – Best Intranet

The Institute of Customer Service UK Customer Satisfaction Awards

• Finalist – Freshworks Best Customer Experience

Internal Communications and Engagement Awards

• Winner – Best Intranet – Gold

West Midlands PA Awards

• Finalist – Lifetime Achievement Award – for PA to our Chief Executive Carla Payne

2020

Institute of Internal Communications Awards (national)

• Finalist – Best Event – for the Citizen staff conference 2020

Housing Heroes Awards

• Finalist – Communications Team of the Year

IRIS Customer Awards

• Winner – Transformation Project of the Year – for the implementation of our new HR and Payroll system Myplace

Building Communities Award

• Finalist – Development Strategy of the Year – the nomination recognises our development team’s ambitious development programmes for social housing

UK Housing Award

• Finalist – Resident Employment and Training – for being part of the Building Better Opportunities scheme which helps people across Worcester with work opportunities

CCA

• Accredited – our Customer Service Team have been accredited by the CCA for demonstrating best practice and improving professionalism

Constructing Excellence Midlands

• Finalist – Digital Construction – for the adoption of Building Information Modelling (BIM) within affordable housing
• Finalist – Client of the Year – recognising our collaborative approach with contractors to deliver real value throughout the region
• Winner – Offsite Award – recognising our work with Totally Modular on our modular housing pilot in Littlethorpe, Coventry
• Finalist – National Offsite Award – recognising our modular housing pilot in Littlethorpe, Coventry, which was constructed with Totally Modular
• Finalist – Innovations Award – For our modular pilot in Littlethorpe, Coventry, which was constructed with Totally Modular