West Midlands Finance Awards

  • Finalist – Finance Team of the Year Not-for-Profit
  • Finalist – Transactional Finance Team of the Year
  • Finalist – Finance Director of the Year Not-for-Profit
  • Finalist – Finance Transformation and Change

Housing Hero Awards

  • Finalist – Income Team, Team of the Year (15000+ homes)


Housing Heroes Awards

  • Winner – Sales, Comms and Marketing Team of the Year

Institute of Internal Communication Awards

  • Finalist – Best Public Sector or Not for Profit team 6 to 10 people – Citizen Communications Team
  • Finalist – Best Intranet

The Institute of Customer Service UK Customer Satisfaction Awards

  • Finalist – Freshworks Best Customer Experience

Internal Communications and Engagement Awards

  • Winner – Best Intranet – Gold

West Midlands PA Awards

  • Finalist – Lifetime Achievement Award – for PA to our Chief Executive Carla Payne


Institute of Internal Communications Awards (national)

  • Finalist – Best Event – for the Citizen staff conference 2020

Housing Heroes Awards

  • Finalist – Communications Team of the Year

IRIS Customer Awards

  • Winner – Transformation Project of the Year – for the implementation of our new HR and Payroll system Myplace

Building Communities Award

  • Finalist – Development Strategy of the Year – the nomination recognises our development team’s ambitious development programmes for social housing

UK Housing Award

  • Finalist – Resident Employment and Training – for being part of the Building Better Opportunities scheme which helps people across Worcester with work opportunities


  • Accredited – our Customer Service Team have been accredited by the CCA for demonstrating best practice and improving professionalism

Constructing Excellence Midlands

  • Finalist – Digital Construction – for the adoption of Building Information Modelling (BIM) within affordable housing
  • Finalist – Client of the Year – recognising our collaborative approach with contractors to deliver real value throughout the region
  • Winner – Offsite Award – recognising our work with Totally Modular on our modular housing pilot in Littlethorpe, Coventry
  • Finalist – National Offsite Award – recognising our modular housing pilot in Littlethorpe, Coventry, which was constructed with Totally Modular
  • Finalist – Innovations Award – For our modular pilot in Littlethorpe, Coventry, which was constructed with Totally Modular


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