Driving our performance

We are committed to providing excellent services to our customers.

We measure our performance across all of our services and are constantly striving to improve. We also compare our results with that of other, similar organisations to make sure we are performing at a high level.

Our Board and Customer Assurance Committee hold us accountable for our performance and inform improvements to our services.

We constantly monitor our performance and our boards hold us accountable to targets we set.

Reporting our performance

We believe transparency around our peformance is extremely important.

How are doing?

We publish a monthly infographic called How we’re doing to show how we are performing in key areas of our service delivery. Visit our How we’re doing page to access the infographics and find out more.

Annual reports

We produce annual reports every year. These include information on how we are performing in key services areas, including customer service and repairs. They also explain how we are driving improvements to our services.

Financial statements

We publish financial statements every year. These detail our financial performance and our approach to Value for Money (VfM).

Customer scrutiny

Our new Customer Assurance Panel was recruited in January 2021.

The panel is chaired by a member of our board and plays an integral role in scrutinising our performance.

About Us