We know that experiencing anti-social behaviour can be worrying and unpleasant and we are committed to doing everything we can to take action.

This A to Z of anti-social behaviour will help you to quickly work out what to do if you are concerned about anti-social behaviour.

Click on the issue you are experiencing to find out what steps you should take and what we will do to help.

In many cases you should report incidents of anti-social behaviour to the police first. Find your police force and the best way to contact them at the Police.uk website.

Arson

Arson is when someone deliberately starts a fire. This is a criminal offence and you should report this to the police. If a fire has started or you are concerned about the immediate safety of your home and family, please call 999.

Once you have reported the incident to the police, contact us with a log number or crime number and the name of the person dealing with your enquiry.

It’s important you only contact us after you have spoken to the police so that we can help you.

We will contact the police to understand and agree what action we can take.

Criminal offences - e.g. theft and vandalism

A criminal offence is any act which breaks the law.

 

This includes burglary, criminal damage, vehicle crime and vandalism.

If you are a victim of a criminal offence you need to report this to the police, especially if you are concerned about your safety following the incident.

 

Once you have done this contact us with log number or crime number and the name of the person dealing with your enquiry.

It’s important you only contact us after you have spoken to the police so that we can help you.

We will contact the police to understand and agree what action we can take.

Dangerous dogs and other animals

Under the law any dog or animal can be considered dangerous if it is not kept under control. The animal doesn’t have to bite anyone; it could just show aggressive behaviour that makes someone fear for their safety.

If you are in fear of your safety following an incident with a dog, please contact the police to report this.

 

Once you have reported the incident, contact us with log number or crime number and the name of the person dealing with your enquiry.

It’s important you only contact us after you have spoken to the police so that we can help you.

We will contact the police to understand and agree what action we can take.

Domestic abuse

We are committed to supporting anyone who tells us they are experiencing domestic abuse.

 

Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading and violent behaviour.

 

If you are experiencing domestic abuse yourself visit our Confidential Support page to find out how to get support.

 

If you think someone is being abused or harmed or may be at risk of abuse or harm please help us by reporting this to us.

 

If you have an immediate concern about someone’s safety call 999. Contact us with your concerns and if you have reported this to the police share with us your log number and the name of the person dealing with your enquiry.

 

If your concerns are not immediate but you feel you should report them please contact us.

We will investigate and follow up – offering support for victims of domestic abuse.

Drugs

Illegal drugs cause serious problems in our communities and we work with partners to tackle this problem.

Report incidents to the police and then contact us with the log number or crime number and the name of the person dealing with your enquiry.

It’s important you only contact us after you have spoken to the police so that we can help you.

We will contact the police to understand and agree what action we can take.

Gangs

In criminal terms a gang is a group of people who spend time together and engage in range of illegal activity, disturbance and violence.

If you observe or suspect a group of people working together in your neighbourhood to commit crimes such fraud, child sexual exploitation, people trafficking you should report the activities you witness to the police.

 

Once you have done this contact us with log number or crime number and the name of the person dealing with your enquiry.

It’s important you only contact us after you have spoken to the police so that we can help you.

We will contact the police to understand and agree what action we can take.

Harassment, intimidation and threats

Harassment or intimidation is when someone behaves in a way which makes you feel distressed, humiliated or threatened.

 

Acts of harassment and intimidation may constitute a criminal offence.

If you are concerned about your safety call 999.

Incidents of harassment and intimidation should always be reported to the police.

Once you have done this contact us with log number or crime number and the name of the person dealing with your enquiry.

We contact the police to understand and agree what action we can take.

Hate crime

A hate crime is any criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person’s race, religion, sexual orientation, disability and any crime motivated by hostility or prejudice against a person who is transgender.

Report the incident to the police and contact us with the log number or crime number and the name of the person dealing with your enquiry.

 

You can also report hate crime and find information about organisations that can help and support you if you have been a victim of hate crime by visiting the True Vision website. Here you can make a report by completing an incident form which will be sent to your local police force for investigation.

We will contact the police to understand and agree what action we can take.

Noise nuisance

Too much noise can be very distressing and affect people’s quality of life.

 

We want everyone to enjoy living in their home and would ask that customers are considerate and tolerant towards their neighbours.

We will do all we can to tackle noise nuisance but sometimes even if the noise is annoying there are limits to what we can do.

 

We may only take action if the noise you’re experiencing is persistent and happens over a long period of time. For example, the noise nuisance lasts for continuous periods of over 30 minutes a day for at least five days in a week.

 

If you are experiencing persist noise nuisance from a neighbour here are some steps you can take before you contact us to try to sort the problem:

  • Try to have a friendly word with your neighbour as they may not be aware, they are causing a problem
  • If you feel that you can’t approach your neighbour trying sending them a letter.

You can download and use our template letter if this helps

 

If after you have done this the noise nuisance continues, we will support you to resolve this problem. To help us to do this there are some things we need you to do.

 

Download our diary sheets and complete them for two weeks

Return them to us by email at info@citizenhousing.org.uk

 

We are very limited in what action we can take if we do not receive diary sheets detailing the problems you are experiencing.

 

Once we receive your diary sheets, we will assess the information and contact you within five working days.

 

We will also ask you to report the noise nuisance to your local council. They have certain powers to deal with persistent noise nuisance.

 

If your local council assess the noise and take action, we will use this as evidence against the person causing the noise nuisance.

 

 

Verbal abuse

We understand that sometimes neighbours have disagreements but sometimes this can become verbal abuse. Emotional and verbal abuse includes insults and attempts to scare, isolate, or control you. It can sometimes be a sign that physical abuse may follow.

After the incident, you may want to approach your neighbour when things have calmed down to resolve the problem.

 

If you felt intimidated or threatened you should report the incident to the police then contact us with your log number and the name of the person dealing with your enquiry.

It’s important you only contact us after you have spoken to the police so that we can help you.

We will contact the police to understand and agree what action we can take.

Violence and physical assault

Violence and physical assault is illegal. If you are concerned about your safety you should contact the police.

Report the incident to the police then contact us with log number or crime number and the name of the person dealing with your enquiry.

It’s important you only contact us after you have spoken to the police so that we can help you.

We will then contact the police to understand and agree what action we can take.