ASB training programme to be rolled out to 62 staff across the organisation

A training course for anti-social behavior (ASB) is being rolled out to staff throughout October and November.

The 62 staff members in our Neighbourhood and Concierge Teams are being given the training as part of our Knowledge Academy.

The Knowledge Academy creates training opportunities for different roles across the organisation so staff are qualified and able to do their job to the best of their ability.

The ASB training will be made up of four lots of two-day sessions.

During the first day staff will complete two e-learning modules including ASB enforcement and ASB Management and they will also learn about working with witnesses and victims of ASB.

On the second day teams will also be taught how to interview and take statements.

Training will start for the teams on October 29 and run throughout November.

This training is running alongside our Chartered Institute of Housing (CIH) training programme which will see 250 housing staff gain a Level 3 certificate in Housing Practice.

Our Head of Learning and Development, Lisa Robertson, says: “It’s brilliant that we are rolling out our next batch of training for staff.

“We believe our Neighbourhood and Concierge Teams will benefit from this training and it will help them tackle any situation they may face during their day to day role.

“It is part of the Knowledge Academy which will see training rolled out for each team across the organisation.”

This year 208 staff from the Care and Support and the Housing Directorate have also completed their CIH Housing Law training sessions as part of the Knowledge Academy.

Our Director of Housing, Peter Gill, adds: “The training programme we are running with the Chartered Institute of Housing has been received really well by staff who have been given the training already.

“The programme will make such a difference to our staff and customers.”

The next steps for the Knowledge Academy will see Housing and Maintenance training rolled out early next year.

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