Citizen has made the final of a prestigious national customer service award

Citizen has made the final of a prestigious national award ceremony which recognises the best customer service organisations in the UK.

We have made the final in the Freshworks Best Customer Experience category at the UK Customer Satisfaction Awards, which are run by the Institute of Customer Service.

Fellow finalists include Clarks, Samsung and Octopus Energy.

Our place in the final recognises the work we have done to drive forward our strategic objectives to improve our customer offer and our services. This includes the rollout of our Customer Experience Platform, our Citizen First training programme, an exceptional performance in our Customer Service Centre during the pandemic, and a range of other work to improve the experience of our customers.

Lourdes Sharpe, our Director of Customer Services, said: “Making the final of these awards is a fantastic achievement and represents a huge amount of work by colleagues.

“To be named alongside customer service giants demonstrates just how much progress we have made to put customer service at the heart of our work. This puts us on the map as an organisation doing great work to continue to improve the standard of our services and our customer offer.

“I am extremely proud of my team and of all colleagues at Citizen for contributing to this success. We know that our work to improve the experience of our customers is never done, but this is a mark of real progress.”

The final ceremony for the UK Customer Satisfaction Awards will take place in London, in October.

Click here to find out more and read the full shortlist.

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