We continue to work alongside our Gas Safe registered contractors to keep you safe.
We appreciate the coronavirus pandemic is a very difficult and worrying time but the Government and the Regulator of Social Housing have advised us very clearly that gas safety inspections must still go ahead, particularly during this time when our customers are spending most, and in some cases, all of their time at home.
When we are completing inspections, we are taking every precaution we can to protect you and our teams and if necessary we can discuss any concerns you may have before we attend.
If your boiler service is due now or in the coming weeks, you will have already received, or will be receiving contact from us to make an appointment.
Our gas contractors will still be calling to your home to complete boiler servicing as we have a legal duty to complete this.
It may not be possible for a gas engineer to complete your service if you or one of your household are self-isolating or unwell. If this is the case and you have a service coming up please contact us on 0300 790 6555 or Gas.Section@citizenhousing.org.uk and we can talk to you about how you can continue to use your gas appliances safely.
We are continuing our electrical testing programme to keep you safe in your home.
If your electrical test is due, we will be contacting you over the phone to arrange a visual electrical inspection. This is a less intrusive inspection and takes less time for our electrician to be in your home. If we do complete the visual test, please be aware we will need to return to complete the full electrical test in the near future as soon as we are able to.
If you have any lifting equipment in your home we are still servicing this equipment and attending emergency breakdowns. If your equipment develops a fault call contact us.