This page gives an up-to-date picture of the measures we have in place to protect our customers and colleagues from coronavirus.

We are committed to doing all we can to keep our customers and colleagues safe by keeping certain safety measures in place.

Paying your rent

We understand the impact of the pandemic could have put you under financial strain and we are here to help you.


It’s important that you continue to pay your rent.


If you think you might struggle to pay your rent you should get in touch with us as soon as possible. Our money advice team will be happy to help you and can outline the support available to you.

Worried about your finances? Call our team of money advisers on 0300 790 6530 for help

Getting in touch

The quickest, easiest way to report a repair, pay your rent and access a range of other services is online.


My Account is our dedicated, secure customer portal.


You can register online by answering some security questions about your account.

Once you are logged in you can:

  • Book or review a repair
  • Pay your rent
  • View your rent statements
  • Report anti-social behaviour.

You can also speak to one of our advisers by calling 0300 790 6555 from 8am to 6pm Monday – Friday.




Forgotten your username or password?


Don’t worry,  you can retrieve and reset these easily on My Account.

Visiting your home

We are committed to doing all we can to keep our customers and colleagues safe which is why we are keeping certain safety measures in place.


If you have tested positive for Covid-19 please let our team know as soon as they arrive.


When our teams are in your home please stay in another room where possible, opening windows for ventilation where possible.

If you would like a member of our team to wear a mask when they are in your home, please let them know.