Confidential support

Our free support service

Every Citizen tenant gets access to our Tenant Support and Wellbeing Service – a free, independent service which gives you 24/7 access to confidential telephone counselling, advice and support.


The Tenant Support and Wellbeing Service offers free, confidential advice and support with:

  • Mental health and wellbeing
  • Family matters
  • Relationships
  • Managing debt
  • Workplace issues
  • Your rights as a consumer and much more.

Confidentiality is everything. The service is run independently by Life & Progress. You don’t have to give any personal details.


You can read our Speak Up (formerly Whistleblowing) Policy here.

This service is strictly confidential and provided by a different organisation.

We won’t know that you have accessed it or what for.

Accessing the service

Call the dedicated Tenant Support and Wellbeing Service freephone number:


0330 094 5593


Outside of the UK call +44 (0)1452 623 243.

We won’t know that you have accessed the service or what for.

Visit the secure website by clicking the link below and login with the username and password provided in the box.


Support website

Login details


Username: tenantsupport

Password: wellbeing

Domestic abuse

We are committed to supporting people affected by domestic abuse.


If you are experiencing domestic abuse you are not alone.


Domestic abuse is a pattern of behaviour on the part of the abuser designed to control their partner. It can happen at any point in a relationship, including after a break up.


Anyone forced to change their behaviour because they are frightened of their partner or ex-partner’s reaction is experiencing abuse.


Domestic abuse can happen to anyone, regardless of age, background, gender, religion, sexuality or ethnicity. However, statistics show most domestic abuse is carried out by men and experienced by women.


You can read our Domestic Abuse Policy here.


You can read our Safeguarding Adults Policy here.


You can read our Safeguarding Children Policy here.




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We’re signed up to the Chartered Institute of Housing’s Make a Stand campaign – a national effort to support social housing customers and staff who are affected by domestic abuse.



A range of expert organisations offer confidential help and support to people experiencing domestic abuse:


National domestic abuse helpline – a freephone 24-hour helpine

Men’s advice line – a helpline for men experiencing domestic abuse

Karma Nirvana  – a support service for victims of honour-based abuse and forced marriage

Galop LGBTQ support service – a support service for members of the LGBTQ community experiencing domestic abuse.


Support is also available locally:


Support in Coventry

Support in Birmingham

Support in Worcester

Support in Hereford


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We are committed to supporting anyone who tells us they are experiencing domestic abuse. We will:

  • Listen –  to people experiencing domestic abuse and put their needs first
  • Ask and act –  we will ask the right questions safely and ensure we act appropriately
  • Specialist support –  we will know when and how to refer to local specialist services
  • Tools –  we will provide clear procedures, roles, information and training to our staff.
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Common questions

Customer services