Keeping you safe

Fire safety

Your safety is our top priority and we are committed to doing everything we can to protect you from the risk of fire.


Visit our dedicated fire safety page for important information about how to protect yourself and your home.

Gas and electrical testing

To keep you safe we conduct regular safety checks on gas and electrical appliances in your home.


It is our legal responsibility to complete these tests and it is a term of your tenancy agreement that you allow us to complete them.


We need to check all gas appliances every year and electrical appliances every five years. The checks don’t take long and they make sure that your appliances are working as they should and they are safe to use.


We will write to you when your appliance is due for inspection to let you know of the date we will attend to complete the inspection. It is important that you allow us access to your property to complete this, or let us know an alternative date which is more convenient for you.

If you repeatedly do not allow us access to your home to complete the tests we will apply for a court injunction to grant us access to be able to complete the check.


Asbestos is a naturally occurring mineral found in rock. It was widely used in construction until it was discovered to be unsafe.


Asbestos is present in many buildings that were built on or before 2000 and if it is left alone it poses no risk. However, if it becomes damaged or disturbed and the fibres are inhaled they can get stuck in the lungs and potentially cause serious disease and lung cancer.


You can find a list of places where asbestos can often be found in the home on the Health and Safety Executive website here.


Read our Asbestos Management Policy here.

It is extremely important that if you believe some asbestos may have been disturbed or damaged that you contact us straight away.


  • Make sure anything you think may contain asbestos stays in good condition
  • Contact us straight away if any materials you think may contain asbestos have been damaged or disturbed
  • Contact us if asbestos cement-based products (such as guttering or shed roofs) become damaged, badly weathered or waste away
  • Contact us before you carry out any significant DIY work or home improvement



  • Work on, damage or remove materials containing asbestos
  • Sand down, drill or scrape off Artex ceilings or walls
  • Drill, cut or sand materials you think may contain asbestos
  • Break off pieces or break up large pieces of materials that could contain asbestos
  • Jet wash or clean asbestos cement products
  • Remove old floor tiles or lino

If in doubt, leave it be and contact us!


Asbestos is only harmful if it is disturbed. If you have any doubt before you start work contact us.

Common questions

Customer services