Moving home

Mutual exchange

A mutual exchange, or home swap, is when you exchange your home and tenancy with another customer of a social landlord.


The other customer doesn’t have to be a Citizen customer.

To find someone to exchange with you can apply on the HomeSwapper website.


Once you have made an application we will need to authorise it. When your application has been authorised you will be able to make requests to other customers who have a suitable home.


When you have found a home you are interested in you will need to view each others’ homes. If you are happy to go ahead with the exchange you will have to contact us to make an application.

Applying to swap your home is easy.

We will arrange to visit your property to make sure it is in a good condition. We will then swap our report with the landlord of the property you are moving to. As part of our decision we will consider:

  • If your home is in a good clean condition
  • If your rent account is clear and you have no other debts with us
  • If you have not been served with a notice for rent arrears or anti-social behaviour
  • If the new customers have a family that is a suitable the size for your home.

If we are happy we will set a date for the exchange. We will arrange a meeting for you to sign the paperwork. It is important that you check what type of tenancy the other person has as this is the tenancy you will be taking on. Some tenancies have more rights and others have fewer rights.

In a mutual exchange you swap tenancy so it’s important you check you’re happy with the tenancy agreement you will be swapping to.


A transfer is when you move from your home to another home we own or manage.

You can arrange a transfer through your local council. This allows you to make bids on homes you are interested in.


Sometimes we will advertise homes through the council’s choice-based lettings system and give priority to our customers who want to transfer. This is because we want to help customers who want to move.


Your priority will depend on your circumstances and higher priority will be given to customers who have too many rooms for their needs or customers living in overcrowded conditions.




You can apply for a transfer through your council’s choice-based lettings system.

If you want to move we will look at the size of your home and the size of your family to make sure it is right for you.


We will check your home to make sure it is in a good condition and there are no repairs needed. Any damage to the home must be repaired before we allow you to move. This includes your garden.


To be considered for a transfer your account with us will need to be clear with no debts.

If you want to move we will look at the size of your home and the size of your family to make sure it is right for you.

Customer services