My tenancy

Managing your tenancy

If your circumstances change then it’s always best to contact us as soon as possible.

 

You need to tell us if:

  • Your name changes
  • You want to take someone off or add someone on to your tenancy
  • You want to end your tenancy
  • You want to apply to take over a tenancy because someone has died.

Check out common questions about tenancies.

Asking us about changes

Your tenancy agreement sets out what you can expect from us and what we expect from you.

 

You’re free to redecorate your home but there are certain things you will need to ask us about.

 

This includes:

  • Having a pet
  • Installing a satellite dish
  • Making more significant improvements to your home
  • Taking in lodgers or subletting part of your home
  • Removing trees, shrubs, bushes, or garden walls
  • Displaying signs, advertisements or flags
  • Fitting laminate or wooden flooring
  • Cultivating, fencing off or restricting access to any parts of common areas
  • Building or placing any building or other structure in common areas
  • Storing personal items (including washing lines or laundry) on balconies
  • Planting any tree or shrub which may grow more than two metres high.

If you’re not sure if you should ask about a change you want to make it’s always better to check.

Ending your tenancy

If you want to end your tenancy you need to give us notice in writing.

 

This is normally 28 days but check your tenancy agreement to make sure what your notice period is.

 

The easiest way to let us know you would like to end your tenancy is by completing our template notice letter and returning it to us. We’ll need a signed copy so you can either add a digital signature or send us a picture or scan of your completed form.

 

Download our template notice letter

Check your tenancy agreement for your notice period.

Common questions

Customer services