Check out common questions about tenancies.
If your circumstances change then it’s always best to contact us as soon as possible.
You need to tell us if:
Check out common questions about tenancies.
Your tenancy agreement sets out what you can expect from us and what we expect from you.
You’re free to redecorate your home but there are certain things you will need to ask us about.
This includes:
If you’re not sure if you should ask about a change you want to make it’s always better to check.
If you want to end your tenancy you need to give us notice in writing.
This is normally 28 days but check your tenancy agreement to make sure what your notice period is.
The easiest way to let us know you would like to end your tenancy is by completing our template notice letter and returning it to us. We’ll need a signed copy so you can either add a digital signature or send us a picture or scan of your completed form.
Download our template notice letter
Check your tenancy agreement for your notice period.
Your tenancy agreement is a legal contract between us that sets out the things you can expect from us and that we expect from you.
We both have responsibilities as part of the tenancy agreement and someone will go through these before you move in. It is important that you ask about anything you are unsure of.
As this is a legal document you will be asked to sign it and we expect you to keep to the terms of the tenancy agreement.
If you break the terms of the tenancy agreement you could lose your home.
If you would like to discuss your tenancy agreement please contact us 0300 790 6555.
If you want to add or remove someone on your tenancy you should contact us.
Adding someone to your tenancy agreement is an important decision. If you add someone else to the tenancy agreement they take on the same rights and responsibilities as you.
If you want to make any changes to the agreement you would both have to agree to the changes. This includes removing either of you from the agreement.
In joint tenancies all rights and responsibilities are shared. All customers named on the agreement are responsible for paying the rent in full. If one of the joint tenants leaves the home, the full rent is still due.
We can only remove someone’s name from the agreement if they agree or there is a court order.
Where a married couple is divorcing as part of the divorce proceedings the court can declare whose name the tenancy should be made into.
If both people agree you will need to contact us and ask for the changes to be made. If you cannot agree who will take over the tenancy we will not be able to make any changes and it will stay in both your names. If one of you decides to leave but is still named on the tenancy agreement you are still legally responsible. This includes being responsible for any rent arrears.
We allow pets where we can but it depends on the type of home you are living in. The easiest way to ask whether you can have a pet in your home is by using My Account or contacting us. We will let you know as soon as we can.
When we receive the notice your housing officer will arrange a visit. If there are any repairs that need to be done before you leave these will be arranged.
Our team will also talk to you about the reasons you are leaving and your experience as a customer. This will help us to improve our services.
We will discuss your rent account and make arrangements with you to clear any arrears before you leave. If you pay by Direct Debit we will tell you what needs to be paid on your next payment and when you should cancel it.
No, subletting your home would be a breach of your tenancy agreement.
We understand that dealing with the loss of a relative is difficult and there is a huge amount to think about.
If your relative has passed away and they live in one of our homes you need to contact us to let us know as soon as you can.
We will talk you through the process of ending the tenancy or passing it on to someone else if we can.
