Your safety is our top priority and we are committed to doing everything we can to protect you from the risk of fire.

It is important you play your part and on this page you will find important information about what you can do to stay safe.

Struggling to access or understand any of the information on this page? Contact us so that we can help.

Keeping you safe: what you need to know

Your safety is our top priority and we are committed to doing everything we can to protect you from the risk of fire.


This includes:

  • providing smoke alarms
  • servicing gas, oil and other fuel appliances every year
  • completing regular electrical inspections.

In our blocks of flats and other shared buildings we put in place fire risk assessments (FRAs) and make sure these are up to date. This means we can make sure that smoke detectors, fire alarms, fire doors and other fire safety measures are in place and working. We regularly review fire risks and our procedures for preventing and reporting fires.

We regularly review fire risk assessments in all of our blocks to make sure our customers are safe.

If you are a customer living in one of our homes, you are responsible for making sure that you don’t create a fire hazard in your home.


This includes:

  • not storing flammable items on your balcony if you have one
  • not blocking fire escape routes
  • making yourself aware of fire safety measures, including the evacuation plan for your building if you live in a block or other shared building – you can read about this in more detail on this page
  • regularly checking smoke alarms to make sure they work.

You can find more information about fire safety here:


If you live in Birmingham, the Black Country or Coventry visit West Midlands Fire Service website

If you live in Warwickshire visit Warwickshire Fire and Rescue Service website

If you live in Herefordshire or Worcestershire visit Hereford and Worcester Fire and Rescue Service website

Making sure you don’t create a fire hazard is a part of your tenancy agreement.

Fire safety advice for customers in our tower blocks

The risk of a fire in a tower block is no greater than in any home, but in the unlikely event this does happen there are some things you need to know which are specific to a high-rise building.

For a simple explanation of what you need to do watch our short fire safety animation:


The animation and all information in this section is also available in:


  • ةيبرعلا ةغللا
  • یسراف
  • Française
  • 普通话
  • اردو
  • Polskie
  • Somali

Here are some things you can do to help keep everyone in the building safe:

  • Keep communal areas, including corridors, clear of your belongings
  • Make sure your smoke alarm is working by testing it regularly
  • Be careful when using candles, smoking or cooking
  • Always keep fire doors closed
  • Tell us if for any reason you would find it more difficult to evacuate the building – even if this is for a short time
  • Take some time to read the fire safety policy for your building on this page.

Fire safety is a top priority for us. We work very closely with West Midlands Fire Service and all fire safety policies and procedures for our buildings are developed in consultation with them. These are subject to constant review.


West Midlands Fire Service Logo

Our buildings are regularly inspected by West Midlands Fire Service to make sure they are fire safe.

Fire safety policies

All of our blocks of flats and other larger, shared buildings have a fire safety policy which includes an evacuation plan. This applies whether they are a tower block or not.


It is really important that you make yourself aware of the policy and evacuation plan for your building so that in an emergency you can keep yourself safe.


We have four fire safety policies. To find out which policy applies to your home simply click on the tab called Our fire safety policies.

It’s important everyone in your home is familiar with the fire safety policy for your building so they know what to do in a fire.

To find out which of our four fire safety policies applies to your building first click on the area you live in below and find your block:

Then click on the policy which applies to your block to read it:

From time to time we may need to make temporary changes to the fire safety policy at your building while we complete work. If we do this we will always contact you to let you know.