This page provides you with information and guidance on fire safety including things you can do to stay safe in your home.
If you have any questions around fire safety, or need any of the information in a different format or language, you can contact our building safety team via email, Building.Safety@citizenhousing.org.uk.
Your safety is our top priority and we are committed to doing everything we can to protect you from the risk of fire.
This includes:
In our blocks of flats and other shared buildings we put in place fire risk assessments (FRAs) and make sure these are up to date. This means we can make sure that smoke detectors, fire alarms, fire doors and other fire safety measures are in place and working. We regularly review fire risks and our procedures for preventing and reporting fires.
We regularly review fire risk assessments in all of our blocks to make sure our customers are safe.
If you are a customer living in one of our homes, you are responsible for making sure that you don’t create a fire hazard in your home.
This includes:
If you have any concerns about your smoke alarm or fire safety in general, then please call: 0300 790 6555 or visit our contact us page for other ways to get in touch with us.
You can find more information about fire safety here:
If you live in Birmingham, the Black Country or Coventry visit West Midlands Fire Service website
If you live in Warwickshire visit Warwickshire Fire and Rescue Service website
If you live in Herefordshire or Worcestershire visit Hereford and Worcester Fire and Rescue Service website
Making sure you don’t create a fire hazard is a part of your tenancy agreement.
In the event of an e-bike, e-scooter or lithium-ion battery fire – do not attempt to extinguish the fire. Get out, stay out, call 999.
For a simple explanation of what you need to do watch our short fire safety animation:
The animation and all information in this section is also available in:
Here are some things you can do to help keep everyone in the building safe:
Fire safety is a top priority for us. We work very closely with West Midlands Fire Service and all fire safety policies and procedures for our buildings are developed in consultation with them. These are subject to constant review.
Our buildings are regularly inspected by West Midlands Fire Service to make sure they are fire safe.
This fire safety video has been created by our insurer, Zurich, and offers advice on preventing house fires by sharing the most common ways fires begin in homes.
All of our blocks of flats and other larger, shared buildings have a fire safety policy which includes an evacuation plan. This applies whether they are a tower block or not.
It is really important that you make yourself aware of the policy and evacuation plan for your building so that in an emergency you can keep yourself safe.
We have four fire safety policies. To find out which policy applies to your home simply click on the tab called Our fire safety policies.
It’s important everyone in your home is familiar with the fire safety policy for your building so they know what to do in a fire.
To find out which of our four fire safety policies applies to your building first click on the area you live in below and find your block:
Then click on the policy which applies to your block to read it:
From time to time we may need to make temporary changes to the fire safety policy at your building while we complete work. If we do this we will always contact you to let you know.
