New Customer Scrutiny Panel will oversee our services

A new Customer Scrutiny Panel will oversee the standard of our services and hold us to account.

Members will take part in a series of scrutiny reviews. They will work together with fellow panel members to assess our services and report back findings and recommendations to help us improve.

The panel will report into our Customer Assurance Committee, which is a part of our formal board structure. This means its work will feed directly into the highest levels of our organisation and exert real influence over our services.

Will Walker, our Director of Transformation, said: “Our Customer Assurance Committee has been a great influence on our work and the panel will take this a step further by conducting in-depth reviews which hold us to account on crucial aspects of our service.

“We want to continue to do more to involve our customers in our work and the Customer Scrutiny Panel will play an important part of this”.

“This is an integral part of our work to achieve our objective to improve our offer to our customers.”

Recruitment for the panel launches today with applications open until Sunday 12 December. Find out more and apply here.

For media enquiries contact our Communications Team.