Abuse can include:

• Physical abuse – including hitting, slapping, pushing, kicking, misuse of medication, restraint or inappropriate sanctions.
• Sexual abuse – unwanted touching, kissing, sexual assault or sexual acts to which a person has not or could not consent to, or was pressured into consenting to.
• Emotional/psychological abuse – shouting or swearing that makes a person afraid or behaviour that is threatening or isolating.
• Financial or material abuse – theft or fraud in relation to money or property, taken without consent or under pressure.
• Neglect and acts of omission – not being cared for properly or denied privacy, choice or social contact.
• Domestic abuse – including psychological, physical, sexual, financial, emotional abuse or so-called ‘honour’-based violence.
• Discriminatory abuse – suffering from the above on the grounds of religion, culture, age, gender, sexuality or disability.
• Modern slavery – including human trafficking, forced labour and domestic servitude.
• Organisational abuse – mistreatment or abuse by a ‘regime’ within an institution or service.

To report a concern email us at reportsafeguarding@citizenhousing.org.uk.

You should also contact the social care department at your local council.

Any information you give us will be treated confidentially.

• Birmingham Safeguarding Adults Board
• Birmingham City Council Child Protection and Safeguarding
• Coventry City Council Safeguarding Adults
• Coventry Safeguarding Children Partnership
• Worcestershire Safeguarding
• Herefordshire Safeguarding Adults Board
• Herefordshire Safeguarding Children Board
• NSPCC
• Childline