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Madeleine Nelson

Madeleine was appointed Chief Operating Officer in July 2021.

Madeleine joined us from Plus Dane Housing – a 13,000-home housing association operating across the North West where she was Executive Director of Growth and Assets.

She has held executive director positions over the last eight years and led all operational services – including customer services, repairs, housing management, supported housing and asset management.

Madeleine started her career in housing in tenant empowerment, moving to the housing association sector and then Manchester City Council where she delivered the council’s housing strategy and some of the most challenging regeneration initiatives across the city. She spent more than a decade in advisory services at PwC, providing consultancy advice to housing associations and local government while leading the housing advisory team and delivering transformation change programmes.

I’m proud to work for Citizen because…

“Throughout my career I have been driven by a desire to improve the quality of social housing – listening to customers and creating safe, good quality homes and environments. I’m very proud to say that this is exactly what Citizen is all about.”

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Madeleine Nelson