We launch our new online customer portal, My Account
Today we are launching our new online customer portal, My Account.
My Account allows customers to book a repair, pay their rent and make an enquiry online 24 hours a day, seven days a week.
As part of our communications campaign to get our customers online we’ve commissioned a video which gives all our customers a sneak preview of My Account. The video really showcases how easy My Account is to use and how easy it is for our customers to manage their homes online.
Our Director of Customer Services, Lourdes Sharpe, says: “Following the launch of our new Citizen website, My Account also had a makeover and we are delighted with it. My Account has been rebranded and improved – customers are already telling us it’s easier to use and being able to log an enquiry is a brand-new function.
“We know lots of customers want to be able to make contact and report repairs when it suits them, and we know that we have a younger customer base who want to communicate digitally with us – My Account ticks all these boxes!
“This is all part of our Customer Service Strategy to offer the right communication channels for services to meet the preferences of our customers.
“Ahead of our communications campaign we have already had more than double the number of repairs raised online this October compared to October last year – meaning customers are already finding and using this channel which is really positive.”