Meet our team

“Citizen does valuable work in the region where I’ve lived my whole life, we employ local people, we balance our investment in new homes and existing communities, and we are committed to our social purpose.”

Kevin has been Chief Executive since May 2015 and was elected Chair of the West Midlands Housing Association Partnership. He’s also a Board Member of the Matrix Partnership, Coventry One Partnership, the Coventry Climate Board, and the National Housing Federation's West Midlands Regional Committee.

He joined Citizen in 2002. Before his role as Chief Executive, he worked with us as Deputy Chief Executive and Group Finance Director.

“Throughout my career I have been driven by a desire to improve the quality of social housing – listening to customers and creating safe, good quality homes and environments. I’m very proud to say that this is exactly what Citizen is all about. We’re also about unleashing the creative potential of our colleagues and working together to provide the best possible services and homes for our customers.”

Madeleine joined Citizen in 2021 as Chief Operating Officer, leading the implementation of new strategies to deliver excellent customer service and provide safe, high-quality homes.

She has over 20 years’ experience in the housing sector and 10 years in advisory services at PwC, consulting for housing associations and local government. Her career includes executive roles such as Executive Director of Growth & Assets and Executive Director of Operations, as well as work in devolved government in Northern Ireland.

Starting in tenant empowerment, Madeleine now ensures compliance with regulatory consumer standards. She is a Board member for Rochdale Borough Housing and a member of the Chartered Institute of Housing.

“I’m proud of Citizen’s mission and social purpose. We have a desire to provide innovative services that put our customers at the heart of our work.”

Nick has been our Executive Director of Development since September 2017, after initially joining us in June 2016 as Director of Development and Procurement.

He’s responsible for our ambitious development programme, aiming to provide a mixed-tenure programme of 650 homes a year for social and affordable rent, shared ownership, Rent to Buy and market sale.

“We are ambitious and we’re willing to try different things out. We aren’t afraid to take on the tough stuff; we see potential in everyone and want to help them reach it. Our people are what makes being part of Citizen absolutely brilliant. Our strapline is home is our foundation for life and I am very proud to work for an organisation that has such a strong social purpose.”

Gary was appointed Chief Financial Officer in October 2021. Prior to this, Gary was Director of Treasury, Assurance and Procurement at Citizen.

He has worked within Finance and Corporate Services at Citizen since 2003 having previously worked for Deloitte.

During 2019, Gary led on the legal amalgamation of the Group’s Registered Providers which became Citizen on 1 September 2019. He has led on several funding projects in his time at Citizen and overseen the development and implementation of a new pay framework across the organisation in 2024.

Gary is a member of the Social Housing Pension Scheme’s Employer Committee and a member of the NHF’s 2026 Finance Conference Advisory Board.

Gary recently finished a 6-year tenure as a Governor and Chair of the Finance Committee at a primary school near to his home.

Sue has worked in social housing for over 30 years and has significant senior-level experience, including as a CEO. Sue also worked in the charity sector for several years, is a Chair for a national homelessness charity and is a School Governor.

Kevin was appointed Chief Executive in May 2015 and became a Board Member in July 2016. Prior to that, he was Deputy Chief Executive and Finance Director. Kevin joined the organisation in 2002.

Claire is a non-executive director of the Utility Regulator for Northern Ireland and of the Single Source Regulations Office. She has held senior positions in the electricity, renewable energy and rail sectors for over 20 years.

Joan is a Citizen customer and has been a tenant of social housing for over 40 years with various landlords, and has managed various supported living services for vulnerable individuals. Joan has also been a member of the Customer Assurance Committee since January 2021.

David is a qualified accountant with 30 years of experience in social housing. He previously worked as a strategic executive lead in the housing sector for Finance, Treasury, Risk, Technology, People & Culture, Governance and EDI. He is currently a non-executive of IOSH (Health & Safety body).

Angela is the Executive Director of Governance and Compliance at The ExtraCare Charitable Trust and is also a qualified accountant. She has the strategic lead for governance, compliance, procurement and the project management office.

Stephen is Director of Data, Strategy and Technology at Warwickshire Police and has 10 years of sector experience with Midland Heart.

Andy is a Chartered Surveyor with over 35 years of experience working in the design, construction and maintenance sectors. He has worked in the housing sector since 2002 and is an experienced Executive and Non-Executive Director, including as Chair of Board and Chair of Audit and Risk Committee.

Kyle Smith joined the Citizen Board in January 2025, and is a member of the Chartered Institute of Marketing and a Mental Health First Aider, alongside his work as Head of Communications at Trent & Dove, a housing association based in East Staffordshire. He has also worked throughout the East and West Midlands with organisations such as the University of Birmingham and The King’s Trust.