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When You Look at Me

We are committed to doing everything we can to make sure every colleague and customer has an equal chance to learn, work and live free from discrimination.

When You Look at Me is the product of a collective effort by our colleagues to challenge people to think about what they can do every day to make a difference.

Read the stories of the colleagues who took part here.


York Road Web

Homes at York Road development ready to be handed over to customers

The first homes at our York Road development in Birmingham have been completed and are being handed over to customers before Christmas. The development is made up of 87 affordable homes – 21 are shared ownership and 66 are affordable rent. The brownfield site used to be a former UTC Aerospace System facility – the […]

Cca Accredited 2021 Web

Our customer service receives Bronze Accreditation Award by CCA

We have been awarded a Bronze Accreditation Award by the Customer Contact Association (CCA) for successfully maintaining CCA accreditation for five consecutive years. CCA is the leading global authority on customer contact strategies and operations. Their operational excellence programme is designed to recognise and reward leading practice in customer service operations. The CCA assess the […]