Report a repair
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Report antisocial behaviour
Set up online services
Report damp and mould
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Welcome to Citizen

This year WM Housing Group, including Whitefriars Housing, West Mercia Homes, Family Housing Association and Optima Community Association are becoming one, new organisation: Citizen.

For us this is much more than just a rebrand, it is a fundamental change for our organisation.

Latest
2.1m Bid Awarded Web

We’re awarded £2.1m to improve the quality of homes in Coventry

We’ve been successful in securing a £2.1m grant from the West Midlands Combined Authority (WMCA) to improve the quality of our homes. The money, which has been allocated by the Government as part of a £15m package for social housing in the West Midlands Combined Authority area, will be used to tackle the potential hazards […]

Close,up,of,african,business,man,using,touchpad,tablet,,working

We pilot a new video-calling application to cut home repair waiting times

We are piloting a new video call application, Help Me Fix, offering our customers the option to live video-call an engineer to talk through their request for a repair.   We’re one of only three organisations in the UK to adopt the modern technology – offering customers a flexible approach to repairs.   The video-call […]