Citizen has made the final of a prestigious national award ceremony which recognises the best customer service organisations in the UK. We have made the final in the Freshworks Best Customer Experience category at the UK Customer Satisfaction Awards, which are run by the Institute of Customer Service. Fellow finalists include Clarks, Samsung and Octopus […]

A site our customers use to search and bid for properties is changing to make the process of applying for a home easier. Coventry Homefinder is going to launch an update later this year, alongside changes to priority banding to make sure that people are prioritised correctly. The changes follow an update to the Housing […]