Forgotten your username or password?
Don’t worry, you can retrieve and reset these easily on My Account.
The quickest, easiest way to report a repair, pay your rent and access a range of other services is online.
My Account is our dedicated, secure customer portal.
You can register online by answering some security questions about your account.
Once you are logged in you can:
Login
Forgotten your username or password?
Don’t worry, you can retrieve and reset these easily on My Account.
You can contact us through our Customer service centre.
Our advisers are available Monday to Friday, from 8am to 6pm.
Due to a technical issue if you call us from a withheld number your call will not connect. We are working to get this fixed as soon as possible.
You can contact our customer service advisors through the website. Just click on the chat icon in the bottom right corner of the screen.
Our offices in Coventry, Birmingham and Worcester are currently closed.
This includes all of the below offices:
Coventry: 12 Warwick Row, Coventry, CV1 1EX
Birmingham: St Thomas House, 80 Bell Barn Road, Lee Bank, Birmingham B15 2AF
Worcester: Apex 2, Apex Park, Wainwright Road, Worcester WR4 9FN
Find out more about how coronavirus is impacting our services.
It’s always best to book an appointment to make sure we can have the right person on hand to deal with your enquiry.
For media and press enquiries email:
Steve Hayes, Director of Communications
steve.hayes@citizenhousing.org.uk
Laura Pickett, Communications Manager
laura.pickett@citizenhousing.org.uk
If your query is urgent call 0300 790 6555.
Please note our Media Team won’t be able to deal with customer enquiries. If you are a customer please contact us on the details above to make sure your enquiry is dealt with as quickly as possible.
