Changes to our services due to coronavirus

In response to the Government’s advice about coronavirus we have made the following changes:



We are now only booking in emergency repairs.

To find out what classes as an emergency repair visit our dedicated repairs page.


Our offices

All of our offices will be closed to the public until further notice. Use the contact details below to talk to us.


The quickest, easiest way to report a repair, pay your rent and access a range of other services is online.


My Account is our dedicated, secure customer portal.


You can register online by answering some security questions about your account.

Once you are logged in you can:

  • Book or review a repair
  • Pay your rent
  • View your rent statements
  • Report anti-social behaviour.



Forgotten your username or password?


Don’t worry,  you can retrieve and reset these easily on My Account.


You can contact us through our Customer service centre.


Our advisers are available Monday to Friday, from 8am to 6pm.


0300 790 6555

Live chat

You can contact our customer service advisors through the website. Just click on the chat icon in the bottom right corner of the screen.

Social media

You can get in touch with us on:

In person

Our offices in Coventry, Birmingham and Worcester are currently closed in response to the Government’s latest advice on coronavirus.


This includes all of the below offices:


Coventry: 12 Warwick Row, Coventry, CV1 1EX


Birmingham: St Thomas House, 80 Bell Barn Road, Lee Bank, Birmingham B15 2AF


Worcester: Apex 2, Apex Park, Wainwright Road, Worcester WR4 9FN


Find out more about how coronavirus is impacting our services.

It’s always best to book an appointment to make sure we can have the right person on hand to deal with your enquiry.

Media enquiries

For media and press enquiries contact:


Steve Hayes, Head of Communications, on 0121 329 0511 or 07976 900 834.


Laura Pickett, Communications Manager, on 0121 329 0590 or 07790 366 450.


Please note we won’t be able to deal with customer enquiries on these numbers. If you are a customer please call our Customer Services Centre to make sure your enquiry is dealt with as quickly as possible.