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Customer annual reports

Our customer annual reports highlight how our customer voice has been reflected in our work.

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4040 Maintenance 2025 (8)

Why we report

See the progress we’ve made, how our money was spent and how our customers have helped shape our delivery in our Customer Annual Reports, as well as initiatives that we’ve introduced to help our customers.

Our latest customer annual report

Read our 2024 - 2025 customer annual report.