Accessibility settings
Managing your home
Reporting a repair Maintenance responsibilities Your repair appointment Dealing with damp and mould Home improvements Cleaning and gardening services Disrepair claims Safety in your home
Payments Ways to pay your rent Understanding bills and payments Service charges Tenancy management checks Can I buy my home? Ending a tenancy Complaints and feedback
Information for leaseholders Information for shared owners
Help and advice
Benefits Council tax Managing debt Budgeting advice
Safety in your home Home Insurance Energy advice
Managing your account online Antisocial behaviour Helping people into work Safeguarding and domestic abuse Get free digital skills training Fraud awareness Careline services
FAQs
Get involved
How our customers shape what we do Customer groups and forums
Find a home
Rent a home Rent to buy How to buy a home with us Buy a home through shared ownership How to move to a different property Find a retirement living home Rent a garage or storage Supported housing
About Citizen
Our social purpose Our regeneration projects Supporting our customers Decarbonising homes
Our board and structure How we're regulated Our history
Tenant satisfaction measures Complaints performance and service improvement report Performance updates Customer annual reports Customer engagement reports
Our policies Financial reporting Equality, diversity and inclusion (EDI) ESG report
Careers and opportunities
Investors Become a supplier
Contact us
Home | About us | Our performance | Customer engagement reports

Customer engagement reports

Our customer engagement reports measure how effectively we’re using your feedback to improve our services.

hero image
Home Voids 2025 (12)

Helping us shape our services

Download our report on how well we’re engaging with customers like you, and what we’re doing with the feedback you’ve given us to shape the services with deliver.

Our latest customer engagement report

Read our 2023 - 2024 customer engagement report.

Download the report

Our performance

We’re committed to being open and transparent about how we’re performing, both in the quality of our homes and the services we’re delivering.

Our performance

Policies and reports

Read our policies, download our financial reports and more.

Policies and reports