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Home | About us | Our performance | Customer engagement reports

Customer engagement reports

Our customer engagement reports measure how effectively we’re using your feedback to improve our services.

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Helping us shape our services

Download our report on how well we’re engaging with customers like you, and what we’re doing with the feedback you’ve given us to shape the services with deliver.

Watch our latest Customer Engagement Report

See the impact you had over 2024-2025.

Citizen Video

Previous Customer Engagement reports

Read our 2023 - 2024 customer engagement report.

Download the report

Our performance

We’re committed to being open and transparent about how we’re performing, both in the quality of our homes and the services we’re delivering.

Our performance

Policies and reports

Read our policies, download our financial reports and more.

Policies and reports