Accessibility settings
Our approach
At Citizen, we offer more than just places to live, we provide homes that are a foundation for life. That’s because we believe being a Citizen means being part of something bigger and belonging to a community where everyone has a voice, respect, and can access support when they need it most.
From our rented homes to our award-winning regeneration projects, we’re passionate about providing homes that support our customers to live well and feel secure.
Our Values
At Citizen, our values have always shaped who we are. Being Brave, Ambitious, Honest, and putting the Citizen at the heart of everything we do defines not only what we stand for, but how we work every day.
- We positively challenge
- We actively encourage contribution
- We make decisions and take ownership
- We are truthful and open
- We do what we say we will do
- We listen and learn from feedback
- We are driving positive change and innovation
- We proactively seek solutions
- We strive for excellence
- We work together on shared objectives
- We create an inclusive environment for all
- We think customer first
Our performance
Read our reports on our services and how we’re improving them, including Tenant Satisfaction Measures, Customer Performance Insights and more.
Our history
We’ve been building affordable, modern housing for people in the West Midlands since 1964. Find out more about our journey to becoming Citizen Housing.