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Tackling ASB and cuckooing in Coventry
Date published: 18.03.26
4 minute read
Listening to customers’ concerns
At one of our blocks in Coventry, customers raised concerns about antisocial behaviour (ASB). Strangers were entering the building, and there were reports of drinking and drug use in communal areas.
Our Neighbourhood Officer visited residents to hear directly about their experiences and understand the impact on daily life. These conversations revealed that the activity appeared linked to a single flat.
Identifying the risks
The resident of the flat was vulnerable and struggling with substance misuse. Reports indicated that two other individuals, known locally for drug-related activity and homelessness, were staying there.
There were concerns that the property could be at risk of cuckooing – when a home is taken over by criminal gangs for exploitation.
At the same time, the West Midlands Police contacted us about the resident’s wellbeing. Working together, we located him and learned that his flat had indeed been “cuckooed”, which is when criminals exploit someone’s home.
He had been threatened and felt unsafe returning home. A police investigation confirmed a genuine risk to his safety.
Taking immediate action
An emergency transfer was arranged to move the resident to a safer location.
To protect his property while legal processes took place, our Neighbourhood Officer arranged for a locksmith to change the locks.
When the individuals returned, the Neighbourhood Officer explained that they had no right to be there and would need to leave. They agreed, and the flat was secured.
Restoring safety and confidence
Following these actions, reports of ASB in the block have reduced significantly. Customers have told us they’ve noticed a clear improvement, and the building felt calmer and safer.
Supporting a positive move forward
The customer who was moved to a different flat in another part of the city is maintaining his tenancy. He’s engaging with support services, including daily sessions with Change, Grow, Live (CGL) to address his substance use.
He has also reconnected with his family. His mother met with our Neighbourhood Officer to express her gratitude, she said:
Working together for safer communities
This case demonstrates the importance of listening to customers’ concerns and collaborating with partner agencies.
By sharing information and taking timely, practical action, we improved safety in the block and helped a vulnerable customer move forward in a safer, more positive way.
If you suspect cuckooing
Cuckooing can be difficult to spot, but some signs to look out for include:
- Strangers frequently entering and leaving a property
- Increased noise, antisocial behaviour, or suspicious activity in or around a home
- Evidence of drug use, drug dealing, or forced occupation
- Vulnerable residents appearing isolated or fearful in their own home
If you notice any of these signs, get in touch with us. You can report concerns by calling us on 0300 790 6555 or through MyAccount, and our teams will work with you to investigate and support.
