We believe everyone should be able to live the way they wish as long as their actions don’t impact negatively on others.

If we are told about anti-social behaviour we will always do what we can to deal with it.

Anti-social behaviour includes:

• Violence, or threatening violence, towards anyone
• Harassment, intimidation and abuse 
• Damage to a home or building 
• Dumping rubbish
• Keeping or using illegal drugs, either for yourself or to give or sell to somebody else
• Noise, such as loud music, which can be heard outside your home and which may disturb other people.

We will always be honest about what we can do if you contact us about anti-social behaviour.

Sometimes it is not possible for us to help even if something is upsetting or disturbing you. 

Examples of things we don’t class as anti-social behaviour include:

• The sound of footsteps
• Light switches being turned on or off
• Flushing toilets
• Cooking smells
• People talking at normal volume in their home
• Washing machines or other household appliances
• Babies crying.

If you contact us about anti-social behaviour we will:

• Listen to you and be honest about what we can do
• Agree an action plan with you and tell you what we can do and what you can do to help to resolve things
• Keep  you informed of any progress and expect you to keep in contact with us until the matter is resolved
• Treat information in strict confidence.