Anti-social behaviour

What is anti-social behaviour?

We believe everyone should be able to live the way they wish as long as their actions don’t impact negatively on others.

 

If we are told about anti-social behaviour we will always do what we can to deal with it.

 

Anti-social behaviour includes:

  • Violence, or threatening violence, towards anyone
  • Harassment, intimidation and abuse 
  • Damage to a home or building 
  • Dumping rubbish
  • Keeping or using illegal drugs, either for yourself or to give or sell to somebody else
  • Noise, such as loud music, which can be heard outside your home and which may disturb other people.

Concerned for your safety or somebody else’s?

 

Non-emergency

call 101

 

Emergencies 

call 999

What we don’t class as anti-social behaviour

We will always be honest about what we can do if you contact us about anti-social behaviour.

 

Sometimes it is not possible for us to help even if something is upsetting or disturbing you. 

 

Examples of things we don’t class as anti-social behaviour include:

  • The sound of footsteps
  • Light switches being turned on or off
  • Flushing toilets
  • Cooking smells
  • People talking at normal volume in their home
  • Washing machines or other household appliances
  • Babies crying.

Our powers in dealing with anti-social behaviour are quite limited but we will always try to help you.

 

We will always be honest about what we can and can’t help with.

How to report anti-social behaviour

The easiest and quickest way to report anti-social behaviour is by using My Account.

 

You can use My Account to:

  • Report anti-social behaviour
  • Send and receive secure messages

 

Login or register now

Concerned for your safety or somebody else’s?

 

Non-emergency

call 101

 

Emergencies 

call 999

Call our Customer Service Centre

 

Monday to Friday, from 8am to 6pm

 

0300 790 6555

Concerned for your safety or somebody else’s?

 

Non-emergency

call 101

 

Emergencies 

call 999

What happens when I report anti-social behaviour?

If you contact us about anti-social behaviour we will:

  • Listen to you and be honest about what we can do
  • Agree an action plan with you and tell you what we can do and what you can do to help to resolve things
  • Keep  you informed of any progress and expect you to keep in contact with us until the matter is resolved
  • Treat information in strict confidence.

Common questions

Customer services