Watch this short video to find out what you can do on My Account.
The quickest, easiest way to report a repair, pay your rent and access a range of other services is online.
My Account is our dedicated, secure customer portal.
You can register online by answering some security questions about your account.
Once you are logged in you can:
Log in or sign up to My Account.
Did you know that the reachdeck tool can read out loud, increase the size of text and translate content? If you are visually or hearing impaired, or need any of the content translated, click on the black icon with the person in it at the top left of every page.
Login or register now
Watch this short video to find out what you can do on My Account.
Don’t worry, it’s easy to reset this information on My Account.
Yes, you can register for a My Account easily by matching some personal information.
Just visit My Account to set up an account.
Most repairs can be cancelled up to 24 hours before.
Some repairs, such as gas inspections and services, can’t be cancelled because it is crucial that we do this work.
You will need your rent account reference, name, and date of birth. Your email address needs to be stored in our records.
To register and log into the portal you will need to use the email address we have in our records. If you know it, then use it to log in and then you can change it in My Details once you’ve logged in.
You can raise emergency repairs Monday to Friday 8am to 4pm, outside of these hours please report emergency repairs by calling our Customer Experience Centre on 0300 790 6555.
