We aim to give every customer the best service we can and hearing what you think about our services, good or bad, is really important.
If you have a compliment or a complaint please let us know.
This will help you and other customers as we will use your feedback to help us to improve our services.
If you make a complaint, we will do everything we can to resolve it and you won’t be treated less favourably in the future.
We will investigate a complaint when it is reported:
We won’t normally consider complaints about a problem that happened more than a year before the complaint is made.
When you make a complaint we will carry out an initial assessment to work out how to deal with it in accordance with our complaints procedure.
We aim to respond to all complaints within three working days. If we need to find out more before we can deal with your complaint this may take longer, but we will keep you informed about timescales.
When we receive feedback we always do everything we can to act on it.
Here are some recent examples of action we have taken based on your feedback: