We can set a Direct Debit up for you in minutes. Just call our Customer Service Centre.
The easiest way to pay your rent is online by using our secure online portal, My Account. This also allows you to see your statements and view payments live 24/7.
Log in to My Account to:
Direct Debit is a great way to make sure your payments are made on time.
You are in control of a Direct Debit and we will tell you in advance of any changes.
You can choose the day you want the Direct Debit to be taken from your bank account and the payments can be weekly, fortnightly, every four weeks or monthly.
To set up a Direct Debit called our Customer Service Centre on 0300 790 6530.
We can set a Direct Debit up for you in minutes. Just call our Customer Service Centre.
You can all our Customer Service Centre to pay your rent.
Monday to Friday, from 8am to 6pm.
Or you can call our 24-hour Payline. You’ll need your 19-digit account number to hand.
(this number charges a local call rate with no additional charges).
It is important that you pay your rent on time.
The consequences of not paying your rent are serious and in the worst case could result in you losing your home.
We hope you never experience problems paying your rent but if you do it’s really important that you let us know straight away as we may be able to help.
If you are having problems paying your rent visit our Money and Benefits page to find out more about the support available to you.
It’s important that if you think you may not be able to pay your rent you contact us as soon as possible by calling 0300 790 6530.
You can read our Income Collection Policy here.
Please talk to us straight away if you think you can’t pay your rent.
You can keep track of all of your payments and view your statements 24 hours a day by logging into My Account.
Login or register now
Service charges are additional costs for services we provide which are payable on top of your rent.
This includes:
For more information about service charges visit our service charges page.
Yes, you can check your rent account and transactions any time, 24/7, on My Account, our customer portal.
If your rent is charged weekly it is due on Monday, if you are charged monthly your rent is due on the 1st of the month. You can set up a Direct Debit to automate your rent payments so you don’t have to worry about them. Just call us on 0300 790 6530.
The best way to monitor your rent payments is by using My Account. If you think you have overpaid you can request any credit is refunded to you by using My Account or contacting us.
If you are struggling to pay your rent it is really important that you contact us as soon as possible so that we can help.
You can also access free financial support through the Money Advice Service.