Repair waiting times – what to expect
We would like to reassure you that we are prioritising all emergency repairs, as well as focusing on our planned maintenance programmes.
The social housing industry has seen a significant increase in repair requests and we are no exception. We would like to reassure you that we are prioritising all emergency repairs and have plans in place to reduce the number of outstanding repairs that some of our customers have.
We’re working with external contractor Axis
Axis are supporting us to reduce our repair wait times. They are are an experienced repairs and maintenance contractor who successfully deliver services to a number of housing providers across the West Midlands.
If you have a repair booked in with us, and it has been assigned to Axis to complete, we’ll send you a text message to confirm. Axis will be in touch within five working days of you getting the text message to arrange an appointment with you.
Waiting for a repair?
If you are waiting for us to complete a repair in your home take a look at our repair waiting times for your area in the information below.
View our emergency repair tab below to check what is classed as an emergency.