Digital Inclusion Workshop Guides

• Popular providers include Gmail, Outlook and Yahoo
• Compare storage, features and usability
• Always create a secure password

1. Go to the provider’s website
2. Click “Sign up” or “Create account”
3. Enter your details
4. Choose an email address
5. Create a strong password
6. Set recovery options
7. Complete registration

• Inbox – received emails
• Sent – messages you’ve sent
• Drafts – unfinished emails
• Bin – deleted emails
• Folders – organise messages

• Click compose
• Add recipient email address
• Add a clear subject
• Write your message
• Attach files if needed
• Click send

• Sort emails into folders
• Star or flag important messages
• Delete or archive old emails
• Use filters to stay organised

• Use clear subject lines
• Be polite and professional
• Avoid ALL CAPS
• Check spelling before sending

• Watch out for phishing emails
• Don’t click suspicious links
• Verify who emails are from
• Keep your password secure

• Social networking (Facebook, LinkedIn)
• Photo & video sharing (Instagram, YouTube)
• Microblogging (X/Twitter)
• Forums (Reddit)

Personal use

• Stay in touch with friends and family
• Share updates, photos and videos
• Discover hobbies and interests

Work and business

• Promote services or products
• Connect with customers
• Provide customer support

Professional development

• Network with others
• Search for jobs
• Showcase skills and experience

• Connect globally
• Access information and support
• Express yourself creatively

• Adjust privacy settings
• Be careful what personal information you share
• Use strong passwords
• Report abuse or suspicious activity

• Be respectful to others
• Think before posting
• Check information before sharing
• Avoid oversharing

• Phishing emails
• Fake websites
• Malware and viruses
• Identity theft

• Use uppercase and lowercase letters
• Include numbers and symbols
• Avoid personal information
• Use different passwords for each account

• Be cautious of unexpected emails
• Check who the sender is
• Don’t click unknown links
• Contact organisations directly if unsure

• Set accounts to private
• Only accept people you know
• Limit what you share
• Think before posting

• Use trusted websites
• Check for HTTPS and padlock symbol
• Consider secure payment methods
• Monitor bank statements

• Share as little as possible online
• Be cautious with financial details
• Secure your documents
• Keep mail safe

• Report fraud or scams
• Contact your bank or provider
• Change passwords immediately
• Seek help (e.g. Action Fraud, NCSC)