Moving home with a transfer

At Citizen, we don’t have our own housing transfer list. But that doesn’t mean you’re on your own. We’ll guide you through the steps you can take and how we can support you.

A housing transfer is when your landlord moves you from your current home to another one of their properties. It’s different from a mutual exchange, which is a swap between tenants.

We may consider a transfer in exceptional circumstances – for example, if your safety is at risk, or if you or someone in your household is facing serious health or wellbeing challenges.

Find out more about exceptional circumstances in our Lettings Policy.  

Although we don’t have our own transfer list, you can still explore other options.

If you’d like to move, you need to use your local council’s choice-based letting system. This helps you apply for properties from a range of housing providers – all in one place.

Find out how to use choice-based letting on our Rent a home page

We’d love to hear from you if you’re a Citizen tenant in a three-bedroom home and feel like something smaller might work better for you.

Maybe you’re looking for a place that’s easier to manage or feels more suited to your current lifestyle. If so, please reach out through My Account – we’re here to help.