Customer groups and forums

We run a number of different customer groups depending on where you live or what you’re interested in.

If you live in a high-rise building, you’re invited to join our high-rise living forum. You’ll meet with other residents on Teams once a month, where you can chat about any key issues or concerns you have, and agree on feedback or suggestions you’d like to pass forward.

●      Sign up to the high-rise forum

For the past two years, our repairs task and finish group has been coming together to challenge our repairs policy and make suggestions on how to improve it.

●      Join the repairs group

Homeowners are welcome to join the homeownership group, where they can discuss issues that affect them as shared owners or leaseholders.

• Be part of the homeowners group

We’re on the hunt for enthusiastic young people who are passionate about housing issues and keen to make a difference in their community. 

●      Join the Youth Panel

If you’ve got feedback, ideas or experiences you’d like to share, you can join our customer experience group. The information you share with us is vital in helping us understand what’s working, what’s not, and what steps we should take to resolve problems.

●     Join the customer experience group

Our customer re-let group ensures that when a new customer moves in, we uphold our policy on the home being in an appropriate condition. If we don’t, they hold us to account.

●      Join the customer re-let group

Whether you’d like to join a neighbourhood walkabout or accompany your building safety officer while they carry out a fire safety check, Community Citizens offers many ways you can get active in your neighbourhood in person.

You might also see us in person at events or around your local area, so please do pop over, say hello and see how you can get involved.

●      Find out more about Community Citizens

We make sure your voice is heard at the highest level through our Customer Assurance Committee. They make sure the customer perspective is part of our decision-making.

The committee plays a key role in influencing our work and making sure we’re focused on what matters most to you. They look at things like:

• the customer experience, from people who know what it’s like to live in social housing

• how we connect and communicate with customers

• plans for neighbourhoods

• our customer services and complaints process

• community projects, schemes and funding.

Our priority is to make sure our services work well for you. That’s why we have a Customer Scrutiny Panel – a group of customers who help hold us to account.

Panel members work closely with our colleagues and other customers to review services, share feedback and suggest changes from a customer’s point of view.

Their insight feeds directly into the Customer Assurance Committee and helps us make real improvements.

Follow us on socials, keep in touch via newsletter, or visit our news homepage to stay posted about upcoming events, changes in your building or other alterations to our service that could affect you.

●      Follow us on social media

○      Facebook

○      Instagram

●      Visit our News page

You can also join the Citizens Together Hub, a digital space for residents to share ideas, discuss important topics and provide feedback.