Keeping you connected

The Customer Scrutiny Panel makes sure our services are meeting high standards by collaborating with staff and other customers to review services, provide feedback, and recommend changes from a customer’s perspective.

They are a team of residents that work with our staff and other customers to review the services we deliver, like how we handle your complaints or deal with reports of antisocial behaviour. 

They are also responsible for holding us accountable for our promises, which makes sure our services continue to be delivered at the highest possible quality. The Customer Scrutiny Panel work in collaboration with the Customer Assurance Committee to decide which topics will be reviewed.