Careline services

We’re committed to ensuring customers in our retirement living properties can enjoy complete peace of mind. That’s why many of our homes come equipped with a careline service, an emergency system that provides safety, comfort and connection to customers, and reassurance to their families.

A careline service is a simple-to-use, reliable communication system. It consists of a wall-mounted digital unit with a video screen and speaker, and connects customers to:

●      Emergency assistance

●      Staff

●      Neighbours

●      Visitors outside

It's just one of the many ways we support independence while ensuring help is always close at hand, helping customers in our retirement living schemes feel supported in both emergencies and everyday life.

Around-the-clock emergency support

Careline service is linked to a dedicated emergency response centre which can be contacted 24/7 at the touch of a button. Experienced, compassionate operators are always available, whether that’s for a medical emergency or a less urgent issue.

They’re trained to respond quickly and appropriately to any situation, giving customers and families the confidence that, if needed, help is always nearby.

Because the system is connected to the property and includes relevant information about each customer, emergency responses can be tailored, personal and effective.

Connect to staff and neighbours

Our careline service lets customers speak with on-site team members easily, whether that’s to request assistance or speak about any other day-to-day needs.

It can also be used to make video or voice calls to other customers in the building, helping people feel more connected to one another and their community. 

Secure visitor access

When someone arrives at the building, they can call the property directly through careline, so customers can see and speak with their visitor before choosing to let them in.