Managing your home

Find out how to request a repair, learn more about your repair appointment, check which repairs you’re responsible for and more.

Get more advice and information for Citizen customers who are leaseholders or shared owners.

Find out more about your tenancy with us, including the services we provide, the policies we use to manage your neighbourhood and how we look after your communal areas.

Practical tips to cut your energy use and bills—plus guidance on grants, efficient heating, and quick wins you can do today.

Understand buildings vs contents cover, what to look for in a policy, and how to make a claim with confidence

Your responsibilities explained, service charges, repairs, major works and how to get support.

Everything you need on shared ownership, rent, service charges and maintaining your home.

Practical guidance on repairs, safety, money and benefits, wellbeing, and where to get support when you need it.

Have your say in how we do things, join resident panels and surveys.