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Repairs and maintenance
Reporting a repair
Maintenance responsibilities
Your repair appointment
Dealing with damp and mould
Home improvements
Cleaning and gardening services
Disrepair claims
Safety in your home
Manage your tenancy
Payments
Ways to pay your rent
Understanding bills and payments
Service charges
Tenancy management checks
Can I buy my home?
Ending a tenancy
Complaints and feedback
Homeowners
Information for leaseholders
Information for shared owners
Help and advice
Back
Money advice
Benefits
Council tax
Managing debt
Budgeting advice
Home advice
Safety in your home
Home Insurance
Energy advice
Extra support
Managing your account online
Antisocial behaviour
Helping people into work
Safeguarding and domestic abuse
Get free digital skills training
Fraud awareness
Careline services
FAQs
FAQs
Get involved
Back
How our customers shape what we do
How our customers shape what we do
Customer groups and forums
Find a home
Back
Find a home
Rent a home
Rent to buy
How to buy a home with us
Buy a home through shared ownership
How to move to a different property
Find a retirement living home
Rent a garage or storage
Supported housing
About Citizen
Back
What we do
Our social purpose
Our regeneration projects
Supporting our customers
Decarbonising homes
Our organisation
Our board and structure
How we're regulated
Our history
Our performance
Tenant satisfaction measures
Complaints performance and service improvement report
Performance updates
Customer annual reports
Customer engagement reports
Policy and reports
Our policies
Financial reporting
Equality, diversity and inclusion (EDI)
ESG report
Careers
Careers and opportunities
Work with us
Investors
Become a supplier
Contact us
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