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Paying your rent is easy with My Account, Direct Debit or over the phone. Find out more now.
One of the easiest ways to pay your rent is online through My Account, which is a secure online portal which is open 24 hours a day.
You can also use My Account to look at your previous rent statements and check the status of your payments.
Pay your rent through My Account
You can pay your rent automatically every month by telling your bank to set up a Direct Debit, so you’ll never have to worry about missing a payment. You can choose which day you’d like your Direct Debit payment to come out, and set it to pay weekly, fortnightly, every four weeks or monthly.
Lots of our customers prefer to pay by Direct debit. It’s easy to set up and because it pays us your rent automatically, it means you don’t have to remember to pay your rent every month or every week.
You can choose the day you want the Direct Debit to be taken from your bank account, and your payments can be weekly, fortnightly, every four weeks or monthly.
You’ll also be protected by the Direct Debit guarantee, and get 10 days notice if anything changes to your payment. If you want to cancel, you can do this at any time.
To set up your Direct Debit, contact us now on 0300 790 6530.
Pay your rent by phone 24 hours a day by calling our special Payline on 0330 041 6497.
You’ll need your 19-digit account number.
If you’re having trouble with the Payline, or need more help paying your rent, you can call our customer service centre Monday to Friday from 8am to 6pm on 0300 790 6530.
How often you pay your rent will depend on your tenancy agreement, which you can check in your My Account.
● Rent paid weekly is due on Mondays
● Rent paid monthly is due on the 1st of each month
You might find it easier to set up an automatic Direct Debit payment. To do this, just give our customer services team a quick call on 0300 790 6530.
Normally, a year only has 52 weeks, but sometimes there are 53.
This year (2024/2025) there are 53 weeks.
This means if you pay your rent weekly, you’ll have an extra week to pay. If you pay monthly, you’ll need to make sure the extra week is also factored in. This will happen automatically.
Find out more in our rent payment booklet [PDF]
You can keep track of your payments and view your statements 24 hours a day by logging into My Account.
In addition to your rent, you’ll also need to pay a service charge. This covers the cost of things like grounds maintenance, cleaning services, security and other important services.
If you think you’ve accidentally overpaid your rent, you can request a refund through My Account.
If you are struggling to pay your rent, don’t keep it to yourself. There are lots of things we can do to help, so please let us know as soon as possible.
You can find out more on our Struggling to pay your rent page.
