Manage your tenancy

We’re proud to provide every one of our customers with a range of great services to give them the best experience of where they live.

When you move into a Citizen home, we’ll ask you to sign a tenancy agreement. This is a legal contract that explains what you can expect from us, and what we’ll expect from you. Someone will go through this with you before you move in.

This is a legal document, so if you break any of the terms in your tenancy agreement, you might lose your home. If you’re not sure about anything in the agreement, it’s really important that you ask.

You can find out more about our tenancies in our Tenancy and Licence Management policy [PDF].

If you’d like to chat to someone about your tenancy agreement, get in touch via My Account.

●      View your tenancy agreement in My Account now

We’ll update your tenancy agreement if your circumstances change, but you need to let us know as soon as possible by contacting us through My Account.

You need to tell us if:

●      Your name changes

●      You’d like to take someone off or add someone on to your tenancy

●      You plan to end your tenancy

●      You want to apply to take over a tenancy because someone has died.

If you need to update your details, you’ll need to get in touch with us. Please let us know you need to make changes by contacting us through My Account.

●      Contact us now through My Account

If you’ve changed your name, you’ll send us a copy of our Change of Name form and a digital copy of official documents that confirm your name has changed. You can do this via MyAccount by uploading them as an attachment.

●      Download Change of Name application form [DOC].

We want all our customers to enjoy where they live, and be part of thriving communities that are built on respect, consideration and a shared sense of responsibility.

We ask every Citizen resident to sign our Good Citizen Agreement, agreeing to always be respectful to one another, from keeping noise to a reasonable level to maintaining shared spaces and addressing concerns respectfully.

●      Read the Good Citizen Agreement [PDF]