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Home | Managing your home | Manage your tenancy | Tenancy management checks

What are tenancy management checks?

We visit our tenants once a year to make sure our information is up to date. These tenancy management checks are also a chance for us to catch up with you, hear how things are going, and see if there’s anything we can do to better meet your needs.

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How to use My Account

My Account is our dedicated, secure customer portal where you can manage your tenancy with Citizen and get in touch with us.

Find out more

Understanding your statement

Wondering what your rent bill means? Read our step-by-step breakdown of your Statement of Account, which sums up how much rent you’ve paid, what you still owe and more.

Understanding your statement