Payments and charges

You can pay your rent online, through Direct Debit or over the phone. Find out more now.

Read our step-by-step breakdown of your Statement of Account, which sums up how much rent you’ve paid and what you still owe.

All Citizen customers have to pay a service charge, which covers the cost of services that keep homes, gardens and grounds safe and in good condition.

If you’re struggling to pay your rent, please let us know as soon as possible so we can help you with advice and support.

Sign in to view statements, book repairs, update your details, and manage your preferences all in one place.

Have a question or need support? Get in touch by phone, email, or our online form, we’re here to help.