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Home | Managing your home | Payments | Get help paying your rent

Get help paying your rent

If you’re struggling to pay your rent, you must let us know as soon as possible.

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How to use My Account

My Account is our dedicated, secure customer portal where you can manage your tenancy with Citizen and get in touch with us.

Find out more

Understanding your statement

Wondering what your rent bill means? Read our step-by-step breakdown of your Statement of Account, which sums up how much rent you’ve paid, what you still owe and more.

Understanding your statement