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Repairs and maintenance
Find out how to request a repair, learn more about your repair appointment and more.
If something in your home has broken, we’re here to help. Get more information now via the links below.
Reporting a repair
Need a repair doing which we’re responsible for? We’re here to help. Learn how to request one, expected timeframes, emergency information, and more.
Who’s responsible for repairs in your home?
As a tenant, learn which parts of your home you’re responsible for maintaining and repairing, and which ones we’ll take care of for you.
Damp, mould and condensation
If you’ve noticed damp, mould or condensation at home, we’re here to support you. Find out some simple things you can do, as well as how to ask for our help.
Help and advice
Get help with understanding your bills, learn important safety information and report antisocial behaviour.
How to use My Account
My Account is our dedicated, secure customer portal where you can manage your tenancy with Citizen and get in touch with us.