Awaab’s Law

Awaab’s Law is now in force and is part of the Social Housing (Regulation) Act 2023.

The new law focuses on damp, mould, condensation and emergency repairs. As a social landlord it requires us to:

• Act fast on hazards that could endanger the lives of their tenants
• Provide written progress updates as your repairs progress.

It is named for Awaab Ishak, who tragically passed away in 2020 after damp and mould were left untreated in his home in Rochdale.

The law applies to all Citizen customers where we have responsibility for carrying out repairs. 

We're now managing all cases of damp, mould and condensation and emergency repairs in line with Awaab’s Law. This means:

• Emergencies will be investigated within 24 hours
• Other significant damp, mould and condensation hazards will be investigated within 10 days
• We'll be providing you with more written progress updates.

You can still report emergencies by using My Account or by calling 0300 790 6555. We welcome Awaab’s Law and are here to help with repairs.