Awaab’s Law
We’re now working within Awaab’s Law and are responding to emergency repairs and significant cases of damp, mould and condensation within new fixed timeframes. Find out more about the new law and what it means for you as a Citizen customer.
Damp, mould or condensation
If you’ve noticed damp, mould or condensation at home, we’re here to support you. Find out some simple things you can do, as well as how to ask for our help.
Damp, mould or condensation
Reporting a repair
Need a repair doing which we’re responsible for? We’re here to help. Learn how to request one, expected timeframes, emergency information, and more.
Find out more