How we look after where you live

Each of our customers has their own cleaning and gardening schedule, which sets out when you can expect maintenance to happen in your neighbourhood. You can find out how many hours of cleaning your service charge covers in your annual service letter.

• Find out more about your service charge

 

• Vacuuming and mopping floors to landing, and staircases
• Cleaning handrails and balustrades
• Sweeping and cleaning mats by main entrances and exit doorscleaning intercom panels, fob reader faces, and glass panels on main entrance and exit doors
• Washing out and disinfecting bin rooms

 

You can see a full list of what we’ll do and when we'll do it in your cleaning schedule.

 

What kind of gardening work do you do?

 

The kind of gardening work we carry out depends on where you live, but usually it will include grass cutting and mowing, litter picking, shrub trimming, weed control and the emptying of dog bins.

 

What is my cleaning and gardening schedule?

 

Download a PDF of the cleaning and gardening schedule for your neighbourhood.

 

• Birmingham - weekly cleaning and gardening schedule
• Birmingham - fortnightly cleaning and gardening schedule
• Coventry - high-rise building cleaning and gardening schedule
• Coventry - fortnightly cleaning and gardening schedule
• Hereford - weekly cleaning and gardening schedule
• Worcester - weekly cleaning and gardening schedule

If you’re in a high-rise building, you’ll have a bin chute. These can get blocked if you use them to dispose of large or bulky items, so please follow the instructions provided. 

Your household rubbish is collected by your local authority. It’s best to check their website to find out what day your bins are emptied.

We’re hoping to introduce these outside more of our high-rise buildings in the future.