Preventing fire in your home

●       turn off all lights

●       unplug electrical appliances, including any heaters you might have

●       ensure your ovens and hobs are switched off

●       don’t use tumble driers or washing machines unattended

●       double check that candles or incense are completely extinguished

●       before going to bed, make sure your exit routes are clear of obstructions and that keys are easily accessible

●       avoid charging mobile phones, laptops, e-cigs, rechargeable vapes, e-mobility devices overnight, and follow manufacturer’s instructions

●       read and follow all safety instructions

●       always buy your e-bike and chargers from reputable retailers, and be mindful when ordering from online second-hand shops

●       avoid storing or charging your devices in hallways, landings or balconies

●       register your product with the manufacturer

●       follow battery charging instructions

●       always use an official charger that’s in good condition

●       avoid overheating by charging batteries uncovered and in cool spaces away from flammable materials

●       don’t overload a socket while charging

●       stop using the charger if you notice it is overheating, smoking, making a fizzing noise or giving off a burning smell

●       don’t store or charge your e-bike in communal areas or fire escape routes

●       check any products you’ve bought are not subject to a product recall by checking Electrical Safety First’s website

If you want to speak to someone about storing or charging your scooter, e-bike or e-mobility device, get in touch with our fire safety team now via My Account or email building.safety@citizenhousing.org.uk.

If you use candles in your home, you can reduce the risk of fire by following these steps.

●       switch to flameless, LED candles

●       ensure all candles or incense are fully extinguished when leaving the room

●       always ensure candles and tea lights are on stable, heatproof surfaces – not plastic

●       keep candles away from materials that may catch fire, like curtains, furniture or clothing

●       keep candles well away from children and pets

If you smoke, please be careful and follow these steps to avoid the risk of fire.

●       always smoke outside

●       ensure cigarettes are fully extinguished after use

●       never smoke in bed or when you are feeling tired or drowsy

●       keep cigarettes, tobacco, matches and lighters away from children and pets

●       use proper ashtrays which can’t be knocked over

●       dispose of smoking materials and cigarettes properly – never put them in the bin

●       if you vape, always follow the manufacturer's guidelines