Request a fire safety risk assessment

• follow manufacturers guidelines
• keep portable heaters away from anything that can catch alight
• before moving any heater, turn it off and allow it to cool
• ensure there is nothing near your heater which may cause someone to trip/fall onto it

• if any of your white goods start to make unusual noises, don’t ignore it – check the instructions and contact a professional for a repair
• register all new items that you buy
• regularly check for recall notices from the manufacturer of your appliances
• always make sure you keep your white goods away from exits
• don’t keep white goods in the hallway

• if you have a gas stove or oven, ensure you have a working carbon monoxide alarm
• don’t cook if you’re under the influence of alcohol, drugs or are excessively tired
• be careful when leaning over hot hobs
• keep towels and other items away from hobs
• keep ovens, hobs and grills clean to avoid a build-up of grease and fats which can catch fire
• never leave a pan unattended when cooking

If there is a pan fire:

• do not tackle the fire yourself
• never throw water on a pan fire
• leave the room and close the door
• alert the other members of your home to evacuate

• test your smoke alarm every week
• follow the manufacturer’s instructions to make sure your smoke alarm is working correctly
• report any problems to us as soon as possible through My Account or calling 0300 790 6555