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Who’s responsible for repairs in your home?
As a tenant, learn which parts of your home you’re responsible for maintaining and repairing, and which ones we’ll take care of for you.
Repairs, who’s responsible?
Keeping your home in good condition is a responsibility we share with our tenants. However, it’s important to understand which repairs and maintenance jobs you’re responsible for, so you don’t end up calling out our repair team to fix something that’s your responsibility.
If you or one of your visitors accidentally damages something, you’ll be in charge of fixing it. We know repairs can be pricey, so we encourage all tenants to take out content’s insurance.
Just remember — not all policies are the same, so check that yours includes cover for accidental damage to your landlord’s fixtures and fittings.
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Reporting a repair
Need a repair doing which we’re responsible for? We’re here to help. Learn how to request one, expected timeframes, emergency information, and more.
Your repair appointment
Find out what to expect at your repair appointment, how to prepare ahead of time and what you’ll need to do during our visit.