Understanding your statement

If you think there’s a mistake in your statement, please do let us know so we can take a closer look and fix any problems. Give your income officer a ring on 0300 790 6530 anytime between 8.30am and 5pm Monday to Friday, or get in touch with us via My Account. 

The title of this document is Statement of Account, which means it shows your main account rent balance. This will have been accurate on the day it was printed.

Your Sub Account Balance shows how much you need to pay us. This number shows all your combined debts, and could include things like rechargeable repair costs and court costs.

If your Sub Account Balance has a minus in front of it, i.e. -£60.00, it means your account is in credit, and you don’t owe us anything.

Your account reference is a unique number that’s personal to your tenancy.

This shows when either your rent was due (charges) or when you paid into this account (payments).

Charges are another word for your weekly rent charge.

Payments are the money you’ve sent to this account, either directly or automatically through a benefit like Universal Credit.

Your balance is the running total of how much money you owe, or how much credit is on your account.

The number you see means you need to pay us that amount, i.e. if your balance says £21.80, that means you need to pay us £21.80.

If the number has a minus, it means your account is in credit and you don’t need to do anything. The amount that your account is in credit will be deducted from your charge.