Internal Communications Business Partner

Internal Communications Business Partner

Salary £54,216

Position: Permanent, full time 37hrs per week

Location: Birmingham/Hybrid – minimum two days a week

We are brave, we are ambitious, we are honest, and we are Citizen!

Do you thrive off creating and leading communication that genuinely inspires colleagues?  Do you love working with people at all levels to drive connection?

At Citizen, we recognise how fundamental internal communication is to our success. We’re looking for one brilliant internal communication business partner to help colleagues feel connected to Citizen’s purpose, vision and values and to feel inspired about the future.

Working alongside a team of internal comms professionals, in this role you’ll be partnering with teams across Citizen to bring to life positive change that will improve the customer and colleague experience. 

You’ll bring your experience and creativity to inspire colleagues about the future, and coaching leaders to drive greater connectivity. 

If you have specialist internal comms experience and you’re an excellent relationship builder with brilliant emotional intelligence, we’d love to hear from you. This is a rare opportunity to really shape internal communication at Citizen and to lead on comms which truly reach colleagues who are geographically dispersed.

Recruiting manager, Sonia Squires, Head of Communications:

“This is such an exciting time to join the Communications team. We’re a newly formed team with lots of great experience, skills and capabilities. We’ve got a clear goal – to transform internal and external communications. In this role, you’ll truly be able to bring your skills, creativity and ideas to improve internal comms. It’s a rare opportunity to join a team of people who are committed to doing their best and having fun along the way. This role really is one where you can make an impact and be part of a supportive team too.”

In housing you can make a real difference, the role of Internal Communications Business Partner will involve:

• Strategic Advisor: Imagine being the compass for our colleagues. You’ll develop and deliver a consistent narrative that aligns with Citizen’s overall strategy, purpose, values, and behaviours. It’s like weaving a story that everyone can relate to
• Channel Maestro: Picture yourself as the conductor of an orchestra. You’ll lead our internal communication channels, using both research methods (think surveys and data) to make sure they meet the needs of our awesome colleagues
• Trusted Coach: Imagine coaching our leadership teams. You’ll help them deliver impactful employee communication, building trust by being open and honest. It’s like being the secret sauce behind their inspiring messages
• Relationship Builder: Think of yourself as a networking guru. You’ll build outstanding relationships with our leaders, becoming their go-to advisor for internal comms. It’s all about trust and collaboration
• Values Ambassador: Imagine spreading our values like wildfire. You’ll work proactively with colleagues across Citizen, guiding communication activities that reflect who we are. It’s like infusing our brand into every message

As Internal Communications Business Partner, we need you to have:

• Exceptional communicator with an ability to translate complex business materials into compelling content for a range of internal communications channels
• Experience of developing and delivering communication strategies
• Experience of working on change programmes
• Experience of managing and leading multi-channel communications
• Excellent writing skills, storytelling, and people-centred communications.
• Extensive knowledge and experience of the full range of comms channel mix

We would be really excited if you have:

• IOIC/CIM/ CIPR qualifications

Competitive benefits:

• Annual leave starts at 25 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme
• Access to Citizen’s wellbeing initiatives and wellbeing platform

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Monday 6th October 2025

Interview date: Wednesday 15th October 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.