Our Board

The Citizen Board oversees the strategy and direction of the organisation and makes sure that our Executive Leadership Team is working effectively.

Our Board’s responsibilities include:

  • Setting our overall strategy.
  • Making sure our Executive Leadership Team is working effectively and has access to the resources it needs.
  • Monitoring our performance, service delivery and financial viability.
  • Making sure risks are identified and dealt with.

Underneath our Board sit a number of committees with a more specific focus. To find out more visit our committees page.

Our Board makes sure that we are leading our organisation effectively and monitors our performance.

Our Board Members:

Colin Dennis

Colin Dennis – Chair

Colin has had a distinguished career in the financial and aviation sectors and has a wealth of experience in non-executive roles in regulated sectors including the NHS, social housing and adult care and social services.

Janice Nichols (003)

Janice Nichols

Janice joined the Board in March 2017. She has held senior management roles in both the voluntary sector and local government. She has also worked at board and director level to influence the shaping of policy and strategy.

John Creswell

John Creswell

John has held a number of senior roles in local government, housing and regeneration over the last 30 years and more recently provided consultancy services to both the private and not for profit sectors. John is now retired and holds the role of Senior Independent Director of our Board.

Kevin Rodgers

Kevin Rodgers

Kevin was appointed Chief Executive in May 2015 and was appointed as a Board Member in July 2016. Prior to that he was Deputy Chief Executive and Finance Director. Kevin joined the organisation in 2002.

Helen Scarrett (003)

Helen Scarrett

Helen has extensive experience as a CEO in the voluntary sector and in senior roles in housing associations. She is currently an independent consultant advising housing organisations and charities. Helen has been involved with Citizen in Worcestershire for several years and has been on the Board since 2016.

Susan Brooksbank Taylor (003)

Susan Brooksbank-Taylor

Sue has worked in housing for over 30 years and has significant senior level experience, including as a CEO, she is also a board member for a homelessness charity.

Ricahrd Board Member

Richard Nowell

Richard joined the Board in July 2015. He also serves on our Audit and Risk Committee.

Richard is a chartered accountant with over 20 years’ experience in assurance and finance roles across a range of sectors, with a particular focus on social housing treasury and corporate finance. He is currently the Head of Financial Planning and Treasury at Wrekin Housing Group.

Monica Shafaq Web

Monica Shafaq

Monica is the Chief Executive of Kaleidoscope Plus Group (KPG). Monica holds a MSc in Housing and spent several years working in the social housing sector. She has chaired ACEVO’s national BAME Leadership Group and is a Non-Executive Director at the Birmingham County Football Association and the Sports and Recreation Alliance. She’s also a member of the Premier League’s Equality and Diversity Panel.


Claire Williams

Claire is a non-executive director of the Utility Regulator for Northern Ireland and has held senior positions in the electricity, renewable energy and rail industries for over 20 years. Claire has worked on major construction, civil engineering and infrastructure projects as well as in the private, public and, not-for profit sectors. She has in-depth governance, regulatory and outsourcing experience and has been General Counsel in various companies. Claire has a Masters in Law from Cambridge University.

About Us